Last updated November 9, 2026

Privacy policy

Flux Grooming (“Flux”, “we”, “us”) is based in Kitchener, Ontario, Canada. This policy explains what personal information fluxgrooming.com collects and how we handle it, in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

What we collect

• Order details when you buy from us: your name, email, phone number, shipping address and what you ordered. Payment is handled by Stripe — we never see or store your full card number.
• Your email address, if you join our list using the “Get first access” form, along with the date you signed up, the consent statement you agreed to, and the country your request came from.
• Anonymous usage statistics (pages viewed, referrer, device type) through Cloudflare Web Analytics. It does not use cookies, does not fingerprint you, and does not track you across other sites.
• Technical logs kept briefly by our hosting provider, Cloudflare, for security and to stop abuse (for example, limiting repeat form submissions from one IP address).

How we use it

We use order details to process, ship and support your order, and to meet our tax and accounting obligations. If you joined our list, we use your email to tell you about new products and restocks. We do not sell, rent or trade your information, and we do not use advertising cookies or trackers on this site.

Consent and unsubscribing

We email you only after you give express consent by ticking the box on our form. Every email includes an unsubscribe link, or you can email hello@fluxgrooming.com and we will remove you within 10 business days.

Where it is stored

Orders and sign-ups are stored with Cloudflare, Inc. Payments are processed by Stripe, Inc. Shipping details are shared with the carrier that delivers your order. These providers may process data outside Canada, including in the United States.

How long we keep it

We keep order records for as long as Canadian tax law requires (generally six years). We keep your list email until you unsubscribe or ask us to delete it. Usage statistics are aggregated and contain no personal information.

Your rights

You can ask to see, correct or delete the personal information we hold about you by emailing hello@fluxgrooming.com. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Cookies

This site does not set tracking cookies. Your browser stores your cart, your shipping country and whether you’ve dismissed the analytics notice, so they’re still there next visit. Stripe sets its own cookies on its checkout page to process payment and prevent fraud.

Changes

If we change this policy, we will update the date at the top of this page.